itsjoysworld.net

As most of you know I live in Southern California. The land of golden sunshine. This may be hard for you to believe…but sometimes it gets cold. (I swear I could actually hear the collective sigh of disgust from anyone living east of me)
For Christmas I received a heated throw blanket. I loved it. It kept me warm and cozy at night while I edited Surviving Faith. It was the blanket form of a shot of Jager.
Then it happened I reached over my bed to press the button of heat, (yeah that could go another way) and the light didn’t go on. I refused to think my heated friend had left me so I went through the house trying different outlets. I finally admitted defeat, but refused to go quietly into the night. So like anyone who wants to vent their personal business, I tweeted my experience.
I cannot tell you my surprise when Therapedic tweeted me back telling me to email them. Honestly I didn’t think they would be able to do anything because I didn’t have the receipt since it was a Christmas gift. Because I didn’t think they would be able to do anything I sent them the weirdest email just so I would have something to feel better about myself.
This is what I sent them…
I tweeted that the heated throw I received for Christmas, died yesterday, February 3. Surprisingly, I received a tweet back to send an email to this address.
Unfortunately, I do not have the receipt because it was a gift. So I’m not sure if you can do anything. I will commend you for your customer service. Good Job.
I loved my blanket all the way until it’s death. I’m wearing black today for my mourning period.
I used it at night when I was editing my fourth novel. Yesterday the lights wouldn’t turn on. I tried it with many different outlets. Because I honestly didn’t want to admit my blanket had departed to the heated bed in the sky.
I’ve been very careful not to bend the wires and at no point was it wadded up in a ball. (When editing ones mind does drift, and I’m not afraid to admit I’ve procrastinated many times by reading the warning tag)
I tried to be treat my blanket with the up most respect as I have a tendency to have very bad luck with Christmas presents. If it’s broke it was mine. Anyways that is my sad tale of my deceased blanket.
Thank you for listening.
Joy Eileen

Imagine my surprise when Susan from Therapedic wrote me back almost immediately. We ended up talking on the phone. By the Way Susan has a bad ass east coast accent, and I think one of my next characters needs to emulate it. I felt like I had made a friend from the back and forth emails, and she was awesome.
Susan was amazing. She not only sent me a replacement blanket I also received another pocket blanket and a pair of slippers that won’t be on the market until March.
Therapedic went above and beyond what I had expected. I’m actually sitting her under my new blanket while I type this. I have worked customer service for many years before I started massage therapy and I understand how hard it is to hear people complain all day.
I love my new blankets and I haven’t taken my slippers off since I opened them.
There are good companies out there. Companies who hire people who have bad ass accents that are willing to help.
Thank you Therapedic….