Posts Tagged ‘#customerservice’

I’ve been asked a couple times what my process is for writing a book, and this is the best way I can think of describing it.

Writing a book is like being in a relationship.

<The introduction>

The moment the book idea pops in your head. It’s exhilarating and new. You’re shy at first, afraid to tell many people about it because you’re unsure of what’s going to happen.

<Honeymoon stage>

Writing begins, the first draft. This is it. You’re committed and it’s shiny and new. Your book takes over your life. It’s all you think about, and you will ditch the 3 F’s, family, friends, and food to be with it. It brings a smile to your face. You want everyone to know about it. You’re proud and it’s yours.

<Middle of the relationship>

The first draft is done. You’ve reread it until you’re eyes have gone cross. You find annoying traits you’ve never noticed before. Words are repeated, and if you see it again you’ll pull your hair out. You attempt to change it to make it better, and you do, it’s just not the same as it was in the beginning. You’re both growing and learning about yourself. In truth you’re kind of over the whole thing, and there are times you hate it with a burning passion. But you stick with it. You try to recall the giddiness of used to elicit, and sometimes you do. You read a sentence or chapter that reminds of you why you loved it in the first place.

<Couple Counseling>

You need help. You need someone else with fresh eyes to take over. You send it to your editor (counselor) It’s nerve wracking. You’re letting someone else in your relationship, and you’re hoping they will tell you it’s salvageable.

<Break up>

It’s time to publish. You’ve done all you’ve can, and it’s time to release your book. You will always have fond memories of your time together, but you can’t do anymore. You’ll put it out, and hope someone will see the beauty in it you did. You helped create it so you’ll always be proud of it. It’s heartbreaking, and a relief at the same time. You may go immediately into another relationship, or wait a while before starting the whole exhausting process again.

<Rekindle>

Not all the time, but every once in a while you take your book back. Maybe you saw something else that would make it better. Whatever the reasons it is still going to end up in a breakup.

My advice is keep getting into relationships. Don’t stop writing, and be happy with every break up. Be proud.

Life is shorter than a little person standing in a hole. Even if you believe in heaven or reincarnation or any of that other nonsense, this is the only time you’ll be you. So make every day you’re you the best one you can. You’re only you once.

BOOK LINK

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As most of you know I live in Southern California. The land of golden sunshine. This may be hard for you to believe…but sometimes it gets cold. (I swear I could actually hear the collective sigh of disgust from anyone living east of me)
For Christmas I received a heated throw blanket. I loved it. It kept me warm and cozy at night while I edited Surviving Faith. It was the blanket form of a shot of Jager.
Then it happened I reached over my bed to press the button of heat, (yeah that could go another way) and the light didn’t go on. I refused to think my heated friend had left me so I went through the house trying different outlets. I finally admitted defeat, but refused to go quietly into the night. So like anyone who wants to vent their personal business, I tweeted my experience.
I cannot tell you my surprise when Therapedic tweeted me back telling me to email them. Honestly I didn’t think they would be able to do anything because I didn’t have the receipt since it was a Christmas gift. Because I didn’t think they would be able to do anything I sent them the weirdest email just so I would have something to feel better about myself.
This is what I sent them…
I tweeted that the heated throw I received for Christmas, died yesterday, February 3. Surprisingly, I received a tweet back to send an email to this address.
Unfortunately, I do not have the receipt because it was a gift. So I’m not sure if you can do anything. I will commend you for your customer service. Good Job.
I loved my blanket all the way until it’s death. I’m wearing black today for my mourning period.
I used it at night when I was editing my fourth novel. Yesterday the lights wouldn’t turn on. I tried it with many different outlets. Because I honestly didn’t want to admit my blanket had departed to the heated bed in the sky.
I’ve been very careful not to bend the wires and at no point was it wadded up in a ball. (When editing ones mind does drift, and I’m not afraid to admit I’ve procrastinated many times by reading the warning tag)
I tried to be treat my blanket with the up most respect as I have a tendency to have very bad luck with Christmas presents. If it’s broke it was mine. Anyways that is my sad tale of my deceased blanket.
Thank you for listening.
Joy Eileen

Imagine my surprise when Susan from Therapedic wrote me back almost immediately. We ended up talking on the phone. By the Way Susan has a bad ass east coast accent, and I think one of my next characters needs to emulate it. I felt like I had made a friend from the back and forth emails, and she was awesome.
Susan was amazing. She not only sent me a replacement blanket I also received another pocket blanket and a pair of slippers that won’t be on the market until March.
Therapedic went above and beyond what I had expected. I’m actually sitting her under my new blanket while I type this. I have worked customer service for many years before I started massage therapy and I understand how hard it is to hear people complain all day.
I love my new blankets and I haven’t taken my slippers off since I opened them.
There are good companies out there. Companies who hire people who have bad ass accents that are willing to help.
Thank you Therapedic….